The vision and values of ANZ Mobile Lending South Coast are clearly focussed on providing a safe, satisfying work environment for employees, at the same time achieving a high level of customer satisfaction and retention.

Employees often meet their customers after hours in the customer’s home. A buddy system ensures staff safety and employees feel truly cared for.

Staff are encouraged to undertake training that aids in personal development, financial management and leadership. The team meets monthly to review performance , and are encouraged to share learnings to further develop their own skills.

ANZ Mobile Lending encourages staff to regularly participate in community events and charities, such as the Shoalhaven Women’s association, Men for Life, Caresouth, Country wide Australia. They are also the major sponsor of the 2017 Shoalhaven Superhero’s Volunteerism Awards.

Through Terry’s leadership ANZ Mortgage Solutions South Coast & Southern Highlands has developed a team culture where business success is shared and recognised where mistakes are seen as a learning opportunity, it is this style of leadership that has allowed the franchise to achieve a multitude of awards, including

• Winning the Regional Franchise Award with in ANZ
• 1^st in NSW for personal Loan
• 2^nd in NSW for Car loans
• Top 10 Nationally for the amount of loans drawn up.
• A number of other national awards